PacketTrap Computer & IT Service Software
Help Desk & Field Service Scheduling in One Product
Overview
packetTrap PSA allows your customers to submit and monitor service requests online, while enabling you to see all technician calendars simultaneously for fast assignments. Your entire team can log in from anywhere, track customers/activities/equipment, and enter labor, materials, and expenses for fast billing.
Customer Service Management
Still wading through mountains of paper when customers call? Improve your communication and response times by putting all of your customer information in one place. Instantly lookup a customer's active jobs or their past service history. You can even empower your customers to create & view their own jobs through our customizable customer portal.
Service Request Management
Are you still using spreadsheets and sticky notes to keep track of your service work? If you want to take your business to the next level, you need to get organized. packetTrap PSA gives you all the tools you need to track service requests, assignments, status, schedules, billable activities, contracts, and more.
Service Billing & Invoicing
Say goodbye to painful billing! Customers report that our built-in QuickBooks integration saves them hours and hours of data entry time each month. Reducing data entry time helps you get invoices out the door faster, thus decreasing the time it takes to get paid. Saving hours each month and getting paid faster... who wouldn't want that?
Manage Service Technicians
Getting your technicians to adopt a service management system is probably not high on your list of fun things to do. We understand that technicians don't like data entry (who does?), but at packetTrap PSA we pay close attention to making our solution easy for your techs, because if your techs don't use the system, you won't achieve the results you desire. Our strategy is working... our customers consistently tell us that their techs really like packetTrap PSA!
Mobile Access
Like most service companies, your team is probably on the go most of the time. Getting access to your service management system doesn't have to be a chore when you have packetTrap PSA. Because packetTrap PSA is a web-based solution you can access it from anywhere, at anytime. But we also offer a mobile edition of packetTrap PSA designed specifically for smartphones. packetTrap PSA Mobile is fast and efficient because it includes only the features critical to completing work in the field and is designed to work over a low-speed connection.
Job Scheduling & Dispatch
Scheduling a team of people doesn't have to be a nightmare. packetTrap PSA's dispatch and scheduling features make it easy to see who's available to be scheduled, as well as what jobs have already been scheduled.
Tracking Equipment Service
If your business is responsible for servicing equipment, you'll appreciate the robust equipment tracking features in packetTrap PSA. Keep track of what equipment your customers own and when the equipment was last serviced.
Reports & Dashboards
As a business owner, you know how important it is to monitor and analyze the key metrics of your business. packetTrap PSA makes it easier to figure out how your business is doing with lots of built-in reports, and several dashboards. Custom reports are also available by contacting our support team.
Integration With Other Apps
packetTrap PSA includes built-in email & calendar integration. Just send an email to your packetTrap PSA "dropbox" address and a new Service Request will be automatically created for you. It couldn't be easier. And your packetTrap PSA calendar can easily be synced with your personal calendar application via iCalendar subscription. We also offer a developer API that enables you to develop custom integrations with your existing business applications.
Customization
packetTrap PSA includes robust customization capabilities that make it easy to tailor it to fit your business. Our customers include companies from many different service industries and customizability is the magic that makes it possible to have a solution that works for so many.
Security & Privacy
We understand that trusting the security of your business (and its data) to an online application is a big deal. Our success as a company depends upon keeping our customer's data safe and secure. We value your business and are committed to protecting your security and privacy.